Patient Portal

Your patient portal

Appointments, results, refills and bills, any hour of the day.

Using the portal

Pick a section to open it, then tap “Show me” to jump the walkthrough to that step.

Show these steps

How do I set up my account?
Look for the portal invitation email from our office, tap the link, and pick a username and password. No invite? Check spam, then call us and we'll send a fresh one.
Where do I log in?
In the free athenaPatient app, or on a computer at 34700-1.portal.athenahealth.com. It's the same login for both.
Where is everything?
Five tabs across the bottom: Visits, Inbox, Results, Billing and Profiles.
How do I add my kids to my account?
From a computer (the app can't do this yet): click your name at the top right, choose Family Access Settings, then Add Patient. Enter each child exactly as we have them on file.
Can the other parent have access too?
Yes. In Family Access Settings, use Invite Family Member.

If your own doctor uses athenahealth too, the app holds both practices. Here's how to keep them straight.

Why do I see another doctor's office in the app?
One athenaPatient login can cover more than one practice. We appear as Watchung / Hometown Pediatrics. Anything else on the list is your own doctor's office.
How do I check that my child is linked to us?
Tap Profiles, then your child's card. It should show Watchung / Hometown Pediatrics and say Linked. If not, call us.
How do I book with the right practice?
Visits, then Book Visit. Choose Watchung / Hometown Pediatrics first, then the child. Your own name can appear under both practices, so pick the row under ours.
How do I make sure my message reaches you?
Inbox, then New Message. Choose the practice, then the person the message is about, then who it should go to. The wrong row sends it to the wrong care team.
There's a balance I don't recognize.
Each practice shows its own balance. A balance under another practice is theirs to answer; please contact that office directly.
Where are my child's vaccine records?
Profiles, then your child, then our practice. The shot record lives with whichever practice gave the shots.

We'd rather spend two minutes on the phone than have you wrestle with a password.

Need records from before June 2?