Your Patient Portal

Appointments, results, refills and bills — on your phone, any hour of the day.

01

Getting set up

A few minutes once. Then you're in for good.

Getting set up

Activate your account

• 1Download athenaPatient — free on the App Store and Google Play
• 2Look for the portal invitation email from our office
• 3Tap the link, then pick a username and password

No invite? Check your spam folder, then give us a call — we'll send a fresh one in about a minute.

Getting set up

Log in from anywhere

• 1Open the athenaPatient app and sign in
• 2On a computer instead:
  34700-1.portal.athenahealth.com

Good to know: Same login for both. Turn on notifications and you'll know the moment a result lands.

Getting set up

Find your way around

• 1Visits — book and review appointments
• 2Inbox — messages with our office
• 3Results — labs and test results
• 4Billing — bills and payments
• 5Profiles — your account and health record

Five tabs across the bottom. Everything in the app lives behind one of them.

Getting set up

Add all of your kids

• 1Link each child from the portal on a computer
• 2Open Profiles to see everyone on your account

Computer only: the app can't add a child. Here's how it's done on a computer.

Getting set up

Add your children yourself

• 1On a computer, click your name at the top right
• 2Choose Family Access Settings

Computer only: the app can't add a child. The same menu is where you switch between them once they're linked.

Getting set up

Family Access

• 1Open the Family Access tab
• 2Under Access to Other Patients, click Add Patient

Also here: who can see your information, and Invite Family Member to give another parent access.

Getting set up

Enter their details

• 1Type their name, date of birth and phone as we have them on file
• 2Choose your relationship to them
• 3Click Continue to verify their identity

If it won't match: the details have to line up with our records exactly. Give us a call and we'll sort it out.

02

Day-to-day care

Booking, results, questions, refills and records.

Day-to-day care

Book a visit

• 1Open Visits and tap Book Visit
• 2Confirm the office your child is seen at
• 3Pick the reason and a time that works

Sick today? Call us instead — same-day sick slots move fast and we'll get your child in.

Day-to-day care

See test results

• 1Tap Results
• 2Open the test to see the numbers and your provider's note

Heads up: Results sometimes post before we've had a chance to review them. If something needs attention, we'll reach out to you.

Day-to-day care

Message the office

• 1Tap Inbox
• 2Tap New Message and tell us what you need

We reply within 2 business days. Use it for health questions — anything urgent, call the office; for an emergency, call 911.

Messages

Can't find your provider?

• 1Pick whichever provider the list offers
• 2In the message, say who it's really for
• 3Our staff will route it to the right person

It's a one-time thing: once that provider has replied to you, their name will be in the drop-down from then on.

Day-to-day care

Request a refill

• 1Tap Profiles, then your child's practice
• 2Choose Medications & Prescriptions
• 3Tap Request Renewal on the prescription

Plan ahead: Give us two business days, and double-check the pharmacy on file before you send it.

Day-to-day care

Records for school & camp

• 1Tap Profiles, then your child's practice
• 2Vaccines holds the shot record
• 3Patient Documents holds forms and paperwork

Sports forms: Grab the shot record here first — it saves everyone a phone call in August.

03

Handouts & resources

The files we hand out in the office, on your phone.

Handouts & resources

Handouts for just about everything

• 1Tap Profiles, then your child's practice
• 2Choose Practice Resources
• 3Tap any file to open it

What's in there: nutrition handouts, lactation guides, dosing charts and sports forms — many in Spanish too.

Handouts & resources

The referral book

• 1In Practice Resources, scroll to Referral Book
• 2Tap it to open the PDF
• 3Use the search icon to jump to a specialty

Before you book: check the specialist takes your insurance, and ask us if a referral is needed.

04

Billing & insurance

Pay a balance and keep your card on file current.

Billing & insurance

Pay a bill

• 1Tap Billing
• 2Open the bill and tap Make a Payment

Don't be surprised: Billing opens in your browser and is handled by athenahealth. The handoff is normal.

Billing & insurance

New insurance card?

• 1From Billing, tap View & manage insurance
• 2Add a photo of the front and the back

Do it early: Updating before the visit keeps your claim from bouncing back later.

Still stuck? Just call us.

We'd rather spend two minutes on the phone than have you wrestle with a password.

Warren

908-755-5437

Fanwood

908-889-8687

Millburn

973-376-7337

watchungpediatrics.com