One login, two practices

If your own doctor uses athenahealth too, this app holds both. Here's how to keep them straight.

01

What you'll see

One athenaPatient login can cover more than one practice, and more than one person.

What you'll see

Two practices, one app

• 1At sign-in the app lists every practice linked to your account
• 2We appear as Watchung / Hometown Pediatrics
• 3Anything else on the list is your own doctor's office

One password covers all of them — you don't sign in twice.

What you'll see

Connected Profiles

• 1Tap Profiles
• 2Everyone on your account gets their own card
• 3The line underneath says how many practices they're linked to

You and each child appear separately, even though you share one login.

What you'll see

Open a person to see their practice

• 1Tap any card in Connected Profiles
• 2You'll see the practices that person is linked to

Your child should show Watchung / Hometown Pediatrics and say Linked. If not, call us.

What you'll see

Add your children yourself

• 1On a computer, click your name at the top right
• 2Choose Family Access Settings

Computer only: the app can't add a child. The same menu is where you switch between them once they're linked.

What you'll see

Family Access

• 1Open the Family Access tab
• 2Under Access to Other Patients, click Add Patient

Also here: who can see your information, and Invite Family Member to give another parent access.

What you'll see

Enter their details

• 1Type their name, date of birth and phone as we have them on file
• 2Choose your relationship to them
• 3Click Continue to verify their identity

If it won't match: the details have to line up with our records exactly. Give us a call and we'll sort it out.

02

Picking the right one

The one step that trips people up.

Picking the right one

Booking: practice first, then person

• 1Open Visits and tap Book Visit
• 2The app asks which practice — choose Watchung / Hometown Pediatrics
• 3Then choose the child the visit is for

Watch this step: your own name can appear under both practices. Pick the row under ours.

Picking the right one

Messaging: say who it's about

• 1Tap Inbox, then New Message
• 2Choose the practice, then the person the message is about
• 3Then pick who it should go to

Why it matters: the wrong row sends your question to the wrong care team, and we never see it.

Messages

Can't find your provider?

• 1Pick whichever provider the list offers
• 2In the message, say who it's really for
• 3Our staff will route it to the right person

It's a one-time thing: once that provider has replied to you, their name will be in the drop-down from then on.

03

Bills & records

Kept separate, practice by practice.

Bills & records

Bills stay with their practice

• 1Tap Billing
• 2Each practice shows its own balance
• 3Ours sits under Watchung / Hometown Pediatrics

A balance under another practice is theirs to answer — please contact that office directly.

Bills & records

Records stay with their practice too

• 1Tap Profiles, then your child, then our practice
• 2Vaccines, medications and documents are the ones we hold

For school forms: the shot record lives with whichever practice gave the shots.

Bills & records

Handouts live there too

• 1Tap Profiles, then our practice
• 2Choose Practice Resources

Ours, not theirs: our nutrition handouts, lactation guides and referral book sit under our practice. Your other practice has its own set.

Not sure which is which?

Call us and we'll look at it with you — it takes about a minute.

Warren

908-755-5437

Fanwood

908-889-8687

Millburn

973-376-7337

watchungpediatrics.com